Returns

Unwanted Goods
 

We want you to be completely satisfied with your purchase.

If you have ordered an item in error or no longer require it, you may return it within 10 days of delivery. Before returning any goods, you must contact our sales team to obtain an Authorised Returns Number (RAN).

 

Please note:

• A 20% restocking fee will apply to all unwanted goods.
• Return shipping costs are the responsibility of the customer.
• Items must be unused, undamaged, and in a resalable condition.
   

 

We can only accept returns of standard stock items that are regularly supplied by Zip. We are unable to accept returns of special order, made-to-order, or bespoke products.

 

All returned goods must be accompanied by the relevant paperwork, including the Authorised Returns Number. Returns received without the correct documentation may not be identified, which could result in no credit being issued.

 

Once your return has been received and inspected, we will process the appropriate credit or refund. We reserve the right to apply a reduced credit if returned goods are damaged or not in a resalable condition.

 

Customers with a Zip trade account will receive a credit note to their account or, where appropriate, a refund. Customers who paid in advance will receive a refund to their original payment method.

 

Faulty Goods
 

All products are covered by a 12-month warranty against defects in materials or workmanship from the date of purchase, unless otherwise stated.

 

If you believe an item is faulty, please contact our sales team with your order details, the product information, and a description of the fault. We will advise you on the next steps and arrange for the item to be inspected or replaced where appropriate.